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Order & Shipping

Parent's Place Pte Ltd reserves the right to decline any order from or through the website at our sole discretion. The price payable by you shall be the price listed on sales at the time your order is transmitted to us through the website. We reserve the right to amend the price of any product at any time, without prior notice 

We only accept payment through our website or UEN transfer only. No orders will be accepted through messages. When in doubt, please contact us at +65 90487311 to clarify.

By placing an order through www.parentsplace.com.sg, you are agreeable to all our terms & conditions.

Please only proceed to place your order if you are confirmed and comfortable purchasing from us. Due to hygiene issues, certain products are not eligible for an exchange/return/refund once order is dispatched.

Parent's Place Pte Ltd is not liable for any wrong address or contact details provided. The buyer/customer is responsible for providing accurate address and contact details. Should there be any failed delivery, an additional charge may incur for re-delivery.

Order processing

Orders will be processed within 3 working days. Daily order cut off time, 2pm.

Should any item be out of stock, or on a pre-order basis. The whole order will be on hold and will be shipped out once all item(s) have arrived. Additional charges may incur should you choose to have your order shipped out separately.

Local shipping

Doorstep delivery - within 3 working days, free for purchase above $100.00

Purchases <$100 : $5.00 courier fees

Refunds and exchange

Once order has been dispatched, we would not be able to amend, change or cancel your order.

Should there be a need to cancel an order, there may be an admin fee of <10% of transaction amount. This fee is charged by the payment vendor for the original transaction.

Due to hygiene issues, certain products are not eligible for an exchange/return/refund once order is dispatched.

For products that are eligible for exchange/return/refund, products must be in original packaging, sealed, and subjected to our approval.

Customers would need to be responsible for returning and/or bear charges involved for exchange.

Parent's Place Pte Ltd reserves the right to reject any exchanges that we deem invalid. 

Pre-orders

Strictly no order cancellation for pre-orders. We would also not be able to change your pre-order item too. 

Do note that pre-order delivery dates indicated are an estimated date, and may have delay of up to 7 working days. There will not be any compensation or cancellation allowed due to delays within the said period. Please only proceed should you be agreeable to the waiting time.

Should the order not be able to fulfilled within the said period, customer will be contacted and provided alternatives.